Frequently Asked Questions

Welcome to our FAQ section. Here, you can find answers to common questions about our faucet products and services. We aim to assist you with detailed information to help you make informed decisions about our high-quality faucets. Whether you’re curious about our manufacturing processes, product customization, or after-sales support, we’re here to provide you with all the answers you need.

Can your factory print our brand on the product?

Yes, we can laser print customer’s logo on the product with the permission from customers. A logo usage authorization letter should be provided to allow us to print customer’s logo on the products.

Are you a trading company or manufacturer?

 We have our own factory and production lines to provide competitive products with high quality and good price.

What is the warranty on GOWIN faucets?

A limited lifetime warranty is provided on all mechanical parts to be free from defects in material and workmanship under normal usage. Ceramic disc cartridges carry a limited lifetime warranty, and cartridges for diverters, thermostatic and pressure balance showers are warranted for Five (5) years from date of purchase.

How is your factory production capability?

We have a full production line including Casting Line, Machining Line, Polishing Line and Assembling line. We can manufacture products up to 40000 pcs per month.

 

Do you provide samples ?

Accepted Delivery Terms: FOB, CFR, CIF, EXW, FAS, CIP, DDP, DDU, Express Delivery, DAF.
A: Accepted Payment Currency: USD, EUR, HKD, CNY.
A: Accepted Payment Type: T/T, L/C, D/P, D/A, Money Gram,Credit Card,Cash

What is the lead time for an order?

Lead time is estimated from one day to several weeks, which is depending on MODEL and QUANTITY. Contact our salesperson or our customer service department to get more details.

What payment term can you provide?

Accepted Delivery Terms: FOB, CFR, CIF, EXW, FAS, CIP, DDP, DDU, Express Delivery, DAF.
 Accepted Payment Currency: USD, EUR, HKD, CNY.
Accepted Payment Type: T/T, L/C, D/P, D/A, Money Gram,Credit Card,Cash

What product do you have?

 Faucet, shower set, bathroom accessories, sanitary ware.

Is your factory able to design our own package and help us in market planning?

We are willing to help our customers to design their package box with their own logo and draft.
We have a design team and a marketing plan design team to service our customers for this.

Who are we?

We are GOWIN since 2016, which is based in KAIPING city, GUANGDONG, CHINA.

We have rich experience of exporting to many places, such as Russia, Germany, Poland, Europe, North  America, South America and so on.